Privacy policy

Last Updated: September 5, 2025

Vitroot Store operates this online store and website, including all data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Our Services are powered by Shopify, which allows us to operate securely and efficiently.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or when you communicate with us in any other way. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of personal information, depending on how you interact with our Services and what the law allows:

  • Contact details: name, billing/shipping address, phone number, email.
  • Payment information: credit/debit card numbers, bank account details, payment confirmations, and related transaction data.
  • Account information: username, password, preferences, and account settings.
  • Transaction details: products viewed, added to cart, purchased, returned, or exchanged.
  • Communications: information you provide when contacting our customer support.
  • Device and usage data: IP address, browser details, device type, and interaction with our website.

 

How We Use Your Information

We use your personal information to:

  • Provide, improve, and personalize the Services.
  • Process orders, payments, returns, and shipping.
  • Communicate with you about your account or orders.
  • Send promotional offers and marketing (if you choose to receive them).
  • Ensure safety, prevent fraud, and comply with legal obligations.

 


How We Share Your Information

We may share your personal information in limited circumstances, including:

  • With Shopify (our e-commerce provider) to power our store.
  • With service providers such as payment processors, shipping carriers, or IT support.
  • With marketing partners, if you have opted in to receive promotional content.
  • As required by law, legal proceedings, or to protect our rights.
  • In business transfers, such as a merger or acquisition.

 

Minors

We do not knowingly collect personal information from minors.

 

Data Retention & Security

We keep your information as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. While we use industry-standard protections, no method of transmission or storage is 100% secure.



Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you.
  • Request corrections or deletion of your data.
  • Opt out of promotional emails.
  • Request a copy of your personal data.


You can exercise these rights by contacting us at the email below.



International Transfers

Because Shopify hosts our store, your data may be transferred and processed outside your country of residence.



Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will update the “Last Updated” date above accordingly.



Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: support@vitroot.org
📍 Address: 2180 Central Florida Pkwy Suite A1, Orlando, FL, 32837, USA