Terms of service

 

OVERVIEW
Welcome to Vitroot Store. The terms "we," "us," and "our" refer to Vitroot Store. Vitroot Store operates this online shop and website, including all information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). Vitroot Store uses Shopify technology to deliver the Services.

These Terms of Service (the “Terms”) describe your rights and responsibilities when using the Services. Please read them carefully, as they include important information about legal rights, disclaimers, and limitations of liability.

By accessing, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

 

  1. ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, and you consent to allow any minors under your care to use the Services on devices you own or manage.
You may be asked to provide information such as your email address, billing address, payment method, and shipping address to use our Services. You represent and warrant that all information you provide is accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and any activities under your account. You may not transfer, sell, or assign your account to another person.

 

2. OUR PRODUCTS

We make every effort to accurately display our products online. However, product colors and appearances may differ depending on your device and settings.
We do not guarantee that product quality or appearance will meet your expectations. All product descriptions are subject to change without notice. We may discontinue products at any time or limit quantities offered.



3. ORDERS

By placing an order, you make an offer to purchase. Vitroot Store reserves the right to accept or reject orders at our discretion. Orders are only accepted once payment has been received and processed.
Please review your order carefully, as cancellations may not be possible once an order is confirmed. If we reject or modify an order, we will attempt to notify you via the email, billing address, or phone number provided.
Purchases are subject to our Refund Policy. Products are intended for personal use only and not for resale or export.



4. PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for an item will be the price in effect at the time of your order, confirmed in your order email. Prices do not include taxes, shipping, handling, customs, or import fees unless otherwise stated.
You agree to provide current, complete, and accurate purchase and payment information. You also agree to promptly update account information such as your email, billing details, and credit card expiration dates so we can complete your transactions.



5. SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. Delivery times are estimates only and not guaranteed. Once products are handed to the carrier, title and risk pass to you.



6. INTELLECTUAL PROPERTY

All content within the Services—including trademarks, text, images, graphics, product reviews, videos, audio, design, and layout—is owned by Vitroot Store, its affiliates, or licensors, and protected by U.S. and international intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Unauthorized use may violate intellectual property laws. All rights not expressly granted are reserved.



7. OPTIONAL TOOLS

We may provide access to third-party tools without monitoring or control. You acknowledge and agree that such tools are provided “as is” without warranties. Your use of third-party tools is at your own risk and subject to their terms.



8. THIRD-PARTY LINKS

Our Services may contain links or embedded features from third-party websites. We are not responsible for examining or evaluating their content. If you choose to access them, you do so at your own risk.
Vitroot Store is not liable for damages or issues related to purchases or use of third-party products, services, or websites.



9. RELATIONSHIP WITH SHOPIFY

Vitroot Store uses Shopify technology to power our online store. However, all sales are made directly between you and Vitroot Store. Shopify is not responsible for any aspect of sales, injuries, damages, or losses from products purchased. By using our Services, you release Shopify from any claims or liabilities related to your purchases.



10. PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read and accepted these policies.



11. COMMENTS AND FEEDBACK

If you submit comments, suggestions, reviews, or feedback (“Comments”), you grant Vitroot Store a perpetual, worldwide, royalty-free license to use, modify, publish, and distribute them for any purpose.
You represent and warrant that you have all rights to your Comments and that they do not infringe third-party rights. We reserve the right to monitor, edit, or remove Comments at our discretion.



12. ERRORS, INACCURACIES, AND OMISSIONS

From time to time, there may be errors or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and cancel or update orders as necessary without notice.



13. PROHIBITED USES

You agree not to use our Services for unlawful purposes, to violate intellectual property rights, to harass or harm others, to submit false information, to spread malware, or to interfere with security features. We may suspend or terminate accounts for violations.



14. TERMINATION

We may terminate or suspend your access to the Services at our sole discretion without prior notice. Your obligations for payments due remain enforceable after termination.



15. DISCLAIMER OF WARRANTIES

Unless expressly stated, the Services and products are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee uninterrupted, error-free, or secure use of the Services.



16. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Vitroot Store and its affiliates, officers, employees, agents, and Shopify are not liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits or revenues, arising from the use of the Services or products purchased.



17. INDEMNIFICATION

You agree to indemnify and hold harmless Vitroot Store, its affiliates, and Shopify from any claims or damages arising out of your violation of these Terms or misuse of the Services.



18. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to conflict of law principles.



19. CONTACT INFORMATION

Questions about these Terms should be sent to us at support@vitroot.org.